Legal notice

REFUND POLICY

Last updated: 13 October 2026

FANK STUDIO IS A TRADING NAME OF CASDAM LTD (company no. 15893436, registered in England and Wales). This policy explains how cancellations, returns and refunds work. Nothing in it affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

CHANGED YOUR MIND? 14 DAYS TO CANCEL:

If you are a consumer buying online, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in several parcels, the 14 days run from the day the last item arrives.

To cancel, email hello@fankstudio.com with your order number and the items you want to return before the 14-day period ends. You can also use the model cancellation form at the end of this policy, but you don't have to. We will reply with the return address and instructions.

You must then send the items back within 14 days of telling us you want to cancel.

RETURN CONDITIONS:

– Return items unused, in the same condition you received them, with all parts and packaging where possible. Pack them carefully: you are responsible for the goods until they reach us.

– You may handle an item as you would in a shop to check it. If an item has been used, damaged, installed, assembled or handled beyond that, we may reduce your refund to reflect the loss in value, up to the full price.

– Lighting that has been wired or installed by you can still be returned, but its refund may be reduced by up to its full value, because it can no longer be sold as new. This does not apply if it is faulty.

– Return postage for change-of-mind returns is paid by you. We recommend a tracked service and keeping proof of postage; we cannot refund items we never receive.

– Please do not send items back without contacting us first. Parcels sent to an address we have not given you may be lost, and we cannot be responsible for them.

YOUR REFUND:

– We refund the price of the returned items and the standard delivery charge you paid for them. If you chose a more expensive delivery option, we only refund the cost of our cheapest standard option.

– We refund within 14 days of receiving the items back, or of you giving us proof that you sent them, whichever is earlier.

– Refunds go back to the original payment method. We do not charge a fee for refunds.

FAULTY, DAMAGED OR WRONG ITEMS:

If something arrives faulty, damaged or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. In that case we cover the return costs.

– Please email us within 48 hours of delivery if anything arrives damaged, with your order number and clear photos of the item and the packaging. This lets us claim from the courier and sort it out fast. Reporting later does not remove your legal rights, but it can make the investigation slower.

– Within 30 days of delivery you can reject a faulty item for a full refund. After 30 days we will first offer a repair or replacement.

– Some faults can be solved without a return (for example a missing part). We may ask for photos or a short video before arranging a return.

WHAT IS NOT A FAULT:

– Small variations in colour, finish or reflection compared with our photos, caused by lighting, screens and natural production differences in metal, chrome, glass and acrylic.

– Wear and tear, accidental damage, misuse, or damage from incorrect installation, cleaning or use against the care instructions.

– Electrical items that were not installed by a qualified electrician where we say this is required.

CANCELLING BEFORE DISPATCH:

If your order has not been dispatched yet, email us and we will cancel it and refund you in full. If it has already been dispatched, the return process above applies.

ORDERS FROM OUTSIDE THE UK:

Your local consumer rights apply in addition to this policy. Any import duties or taxes you paid to a courier or customs authority are not paid to us; we will help you reclaim them where possible but cannot refund them directly.

CONTACT:

CASDAM LTD, trading as FANK Studio
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
hello@fankstudio.com

MODEL CANCELLATION FORM:

(Complete and return this form only if you wish to cancel the contract.)

To: CASDAM LTD (FANK Studio), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, hello@fankstudio.com
I hereby give notice that I cancel my contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name: ______
Address: ______
Signature (only if this form is sent on paper): ______
Date: ______

SHIPPING POLICY

Last updated: 13 October 2026

FANK STUDIO IS A TRADING NAME OF CASDAM LTD (company no. 15893436, registered in England and Wales).

WHERE WE SHIP:

We currently ship to the United Kingdom. If your country is not available at checkout, we cannot deliver there yet.

HOW YOUR ORDER IS SENT:

Our pieces are sourced in small runs and are sent to you directly from our partner warehouses, some of which are outside the UK. That is how we keep prices sensible for sculptural pieces. It also means:

– Orders with more than one item may arrive in separate parcels, on different days. You are only charged delivery once.

– Packaging may be plain and may not carry FANK branding.

DELIVERY TIMES:

– Processing: 1–3 working days after your order is confirmed.

– UK delivery: usually 7–20 working days after dispatch.

– The delivery estimate for each product is also shown on its product page. Estimates are not guaranteed; peak seasons, customs checks, strikes and weather can cause delays.

– If your order has not arrived within 30 days of purchase, you can cancel it for a full refund, and we will also look into it with the courier.

DELIVERY COSTS:

Standard tracked UK delivery is £4.95, and free on orders of £50 or more. The final delivery cost is always shown at checkout before you pay.

TRACKING:

You will receive a dispatch email with a tracking link once your order ships. Tracking can take 2–5 days to show movement, especially for parcels sent from overseas.

TAXES, CUSTOMS AND DUTIES:

– UK orders: prices include any taxes we are required to collect. You should not be asked to pay anything on delivery. If a courier asks you for a fee, contact us before paying.

– Orders outside the UK: import duties, taxes and handling fees charged by your country are your responsibility unless checkout shows them as already included. Refusing a parcel does not cancel these charges; any return costs may be deducted from your refund.

ADDRESS AND DELIVERY:

– Please check your address at checkout. If it is wrong or incomplete, email us straight away; we can only change it before dispatch.

– If a parcel is returned to us because of an incorrect address or because it was not collected, we will refund the items minus any additional delivery costs, or re-send it if you pay the new delivery charge.

– Responsibility for the goods passes to you when they are delivered to the address you gave us, or to someone you nominated.

LOST OR DAMAGED PARCELS:

Until your parcel is delivered it is our responsibility. If tracking shows no movement for 10 working days, or a parcel is marked as delivered but you can't find it, contact us. We will open a claim with the courier and, once it is confirmed lost, send a replacement or refund you in full. If your parcel arrives damaged, see section 4 of our Refund Policy.

CONTACT:

CASDAM LTD, trading as FANK Studio
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
hello@fankstudio.com

TERMS OF SERVICE

Last updated: 13 October 2026

WHO WE ARE:

fankstudio.com is operated by CASDAM LTD, trading as FANK Studio, a company registered in England and Wales under company number 15893436, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: hello@fankstudio.com.

These terms apply to every order placed on our website. Please read them, together with our Shipping Policy, Refund Policy and Privacy Policy, before ordering. If you are a consumer, nothing in these terms affects your statutory rights.

ORDERING:

– You must be at least 18 years old to place an order.

– Your order is an offer to buy. The contract between us is formed only when we email you to confirm that your order has been dispatched. The automatic email you receive after checkout only confirms that we have received your order.

– We may decline or cancel an order before dispatch, for example if an item is unavailable, if we suspect fraud, or if there is an obvious error in the price or description. If this happens we will tell you and refund any payment in full.

PRICES AND PAYMENT:

– Prices are in pounds sterling (GBP) and include any taxes we are required to collect for UK orders. Delivery costs are shown at checkout.

– We try hard to get prices right. If we discover an obvious pricing error after you order, we will contact you and you can either confirm the order at the correct price or cancel for a full refund. We are not obliged to supply goods at an obviously incorrect price.

– Payment is taken when you place your order and is processed securely by our payment providers. We never see or store your full card details.

PRODUCTS:

– Our pieces are design objects. Photos are styled; props shown are not included unless the description says so.

– Colours, finishes and reflections may vary slightly from photos because of screens, lighting and natural production differences in metal, chrome, glass and acrylic. Measurements are approximate (±2 cm unless stated).

– Use products only as intended and follow any care or safety instructions. Electrical items such as pendants and wall lights must be installed by a qualified electrician in line with UK wiring regulations.

DELIVERY, CANCELLATION AND RETURNS:

Delivery is covered by our Shipping Policy. Your 14-day right to cancel and your rights if goods are faulty are explained in our Refund Policy.

OUR RESPONSIBILITY TO YOU:

– If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that was not foreseeable.

– We supply products for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

– We are not responsible for damage caused by incorrect installation, misuse, or use against our instructions.

– Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory consumer rights, or for anything else that cannot be limited or excluded by law.

EVENTS OUTSIDE OUR CONTROL:

We are not responsible for delays or failures caused by events outside our reasonable control, such as courier or customs disruption, strikes, extreme weather, pandemics or supplier failure. If this happens we will tell you, try to minimise the effect, and you may cancel for a refund of anything you have paid for goods not received.

INTELLECTUAL PROPERTY:

All content on this website, including the FANK name and logo, photographs, illustrations, text and design, belongs to us or our licensors. You may not copy, reproduce or use it for commercial purposes without our written permission.

USING OUR WEBSITE:

You must not misuse our website, including attempting unauthorised access, introducing malicious code, scraping content, or placing fraudulent orders. We may suspend access or cancel orders where we reasonably suspect misuse.

REVIEWS AND CONTENT YOU SEND US:

If you send us reviews, photos or other content, you confirm they are your own and lawful, and you give us a free, non-exclusive licence to use them on our website and social channels. We may remove content that is offensive, misleading or unlawful.

CHANGES TO THESE TERMS:

We may update these terms from time to time. The version on our website when you place your order applies to that order.

COMPLAINTS AND LAW:

– If you have a problem, email us first. We aim to reply within 2 working days and to resolve complaints within 14 days.

– These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in England and Wales, or in Scotland or Northern Ireland if you live there. If you live elsewhere, you also keep any protection given to you by the mandatory laws of your country.

– If any part of these terms is found invalid, the rest remains in force.

PRIVACY POLICY

Last updated: 13 October 2026

WHO WE ARE:

This policy explains how CASDAM LTD, trading as FANK Studio (company no. 15893436, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), collects and uses your personal data when you visit fankstudio.com, shop with us or contact us. We are the controller of your personal data under the UK GDPR and the Data Protection Act 2018.

Questions or requests: hello@fankstudio.com.

WHAT WE COLLECT:

– Identity and contact: name, email, phone number, billing and delivery address.

– Order data: items bought, order history, returns, communications with us.

– Payment data: handled directly by our payment providers (such as Shopify Payments, PayPal, Apple Pay, Google Pay). We receive confirmation of payment and limited card details (e.g. card type, last four digits), never your full card number.

– Technical data: IP address, device and browser type, pages viewed and how you reached us, collected through cookies and similar technologies.

– Marketing preferences: whether you have signed up to our emails or texts.

WHY WE USE IT, AND OUR LEGAL BASIS:

– To process and deliver your order, handle returns and give customer service — performance of a contract.

– To prevent fraud and keep our website secure — legitimate interests.

– To keep accounting and tax records — legal obligation.

– To send marketing emails or texts — your consent (or, for existing customers, soft opt-in under PECR). You can unsubscribe at any time using the link in every email.

– To understand and improve our website and ads using analytics and advertising cookies — your consent, given through our cookie banner.

WHO WE SHARE IT WITH:

We only share what is needed, with:

– Shopify, which hosts our store and processes data on our behalf.

– Payment providers, to take payment and prevent fraud.

– Fulfilment partners and suppliers, who pack and ship your order. They receive your name, delivery address, phone number and the items ordered.

– Couriers and postal services, to deliver your parcel.

– Email, analytics and advertising providers (for example Shopify Email, Klaviyo, Google, Meta, TikTok), only where you have agreed to the relevant cookies or marketing.

– Professional advisers and authorities, where required by law or to protect our rights.

We never sell your personal data.

INTERNATIONAL TRANSFERS:

Some of our service providers and fulfilment partners are based outside the UK, including in the European Union, the United States and China. Where data is transferred to a country without a UK adequacy decision, we use safeguards approved under UK law, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or rely on the transfer being necessary to perform our contract with you (shipping your order).

HOW LONG WE KEEP IT:

– Order and transaction records: 6 years after the end of the financial year (UK tax law).

– Customer service emails: up to 2 years after the issue is closed.

– Marketing data: until you unsubscribe or withdraw consent.

– Cookie data: as described in our cookie banner, usually no longer than 13 months.

COOKIES:

We use essential cookies to make the store work (e.g. your cart and checkout). We only use analytics and advertising cookies if you accept them in our cookie banner. You can change your choice at any time via the cookie settings link in our footer or your browser settings.

YOUR RIGHTS:

Under UK data protection law you have the right to: access your data; correct it; have it erased; restrict or object to processing (including direct marketing, at any time); data portability; and withdraw consent at any time. Email us to use any of these rights. We will reply within one month and may need to verify your identity. There is normally no fee.

SECURITY:

We use reputable providers with strong security measures and limit access to your data to people who need it. No online service can be 100% secure, so please keep your account password private.

CHILDREN:

Our store is not intended for anyone under 18 and we do not knowingly collect children's data.

COMPLAINTS:

If you are unhappy with how we use your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, 0303 123 1113.

CHANGES:

We may update this policy. The latest version is always on this page, with the date at the top.